Frequently Asked Questions

How do I prevent water damage?

If you want to prevent water damage, be observant; check often for leaks and also schedule regular maintenance services for your plumbing system. You can also invest in leak water alarms and a  water flow monitoring system.

Why is my faucet leaking?

Faucets leak for a lot of reasons but some common causes of leaking faucets are broken washers, water pressure, and a malfunctioning O-ring.

Why are DIY plumbing fixes a terrible idea?

You might be entertaining the thought of fixing your plumbing problems all by yourself to save costs. However, this is not ideal as it could result in serious injury or further damage to your plumbing system.

Why do I smell sewage in my home?

If you’re detecting sewer odors inside your home, it means you probably have a sewer backup. When wastewater from your kitchen, bathroom e.t.c has nowhere else to go, the foul odor will come back up the drain.

What is a plumbing emergency?

A plumbing emergency is any plumbing issue you as a homeowner believe needs immediate attention. Although Magellan Plumbing has a general rule of thumb we believe can help you determine what constitutes an emergency:


Can the problem wait till Monday morning? Can the problem be “fixed” temporarily? If yes, then wait till it’s normal business hours before calling the plumber.  But in cases where there is a flood or your water is shut off completely, call the emergency plumber immediately.


Magellan Plumbing is the leading plumbing company in Kannapolis NC and we are committed to giving our customers the best advice and services. If you have more questions about your home’s plumbing system or our services, please call us. Our office staff is always happy to help!

How frequently should my sewer line be inspected?

It is advised to inspect your sewer line every three to five years or more frequently if you need help with backups or slow drains.

How can I tell if my water heater has to be replaced?

It might be time to replace your water heater if it is older than 10-15 years. Rust-colored water, leaks, or a lack of hot water indicate that you could need a new water heater.

My drain line is clogged. Will drain cleaner work by itself?

Drain clogs are often caused by debris, hair, food, or grease buildup. Drain cleaners are not reliable solutions for clogged drains. The most effective solution is to have the drain hydro-jetted.

How can I protect my pipe from freezing?

Insulting, sealing, and repairing are preventive measures you can take to protect your plumbing system for winter.

If you have pipes that are more vulnerable than others as a result of their placement in your home, for instance, in your attic, install pipe insulation and heating cables.

What is a sewer line inspection camera?

A sewer line inspection camera is a waterproof camera that makes sewer line and other underground pipe inspections a possibility.

When should I replace my main water line?

A good indicator that your main water line needs replacement is corrosion.

 If you live in a home built more than 50 years ago, you should get your pipes checked for signs of corrosion at least once every year.

What do I do about a burst pipe?

Turn off the water at the main valve when you notice the burst pipe, turn off your electricity to prevent shock, and call an emergency plumber.

How often should I drain my water heater?

It is recommended to drain your water heater every 6-12 months to remove sediment and improve efficiency.

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